Booking process – Cruise

How does a booking go through? How long do I have to wait? Is there something I have to pay specific attention to?

These are important questions that we would like to answer for you.

1. If you book through the online booking form, this booking is legally binding. Once we have received your booking, we will immediately send you a confirmation email.

2. Once we receive your booking, we will first check the details and then place bookings by our partners for you.

3. Once all cabins are available and booked, we will send you a separate trip confirmation email. This typically takes around three working days. Only now is your booking complete and you can proceed to making further bookings, eg train or flight tickets.

4. Usually you will receive your travel documents approx. 4 weeks before your trip starts. If your booking is very short-notice, we may have to leave them at your boat.

5. On receiving your booking confirmation, you will be required to pay the deposit. Please note the included bankruptcy insurance which is required under German law, provided on the insurance certificate.

6. Please pay the remaining costs 4 weeks before your trip starts, which finalises your booking. The crew is expecting you and we would like to wish you an eventful tour!